FAQ - MEDICAID Geelong
There is limited parking available strictly for our patients at the rear of the medical centre. These are accessed via Lt Ryrie Street, behind the Sir Charles Darling Hotel.
Bull & Owen Pharmacy is well stocked with most pharmaceutical needs in addition to over the counter products. Bull & Owen are open 7 days during surgery hours to supply all necessary pharmacy needs.
Doctors endeavor to respond to all calls and emails from patients, however due to contraints of time, they may have to return calls and emails at the end of the session.
Long Consultations & Home Visits
Extended visits are available. Please advise reception if a longer consultation is required. Home visits and nursing home visits are available for long-term patients only, as long as within a reasonable distance of approx. 15 kms.
Additional Tests & Specialist Appointments
If you are referred on for tests or to a specialist, there may be further cost incurred. Please ask at reception. It is the responsibility of the patient to arrange these appointments unless deemed urgent by the Doctor.
Results are not given out by phone. A consultation with the doctor is necessary to follow up on any tests that have been performed. For further information please see the information board in the waiting room or ask at reception.
Translating & Hearing Impaired Services
If you or a family member requires a translator or sign language for the consultation please advise reception prior to your appointment. AUSLAN (Signing for hearing impaired) – Ph: 1800 246 945 Translator & Interpreter Service – Ph: 1300 131 450
Patient Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times to ensure that it is only available to authorised members of staff. Doctors who take part in research may use details of your care (de-identified) to inform research. Please inform the doctor if you do not wish to comply with this.
Afterhours & Medical Emergency
The clinic triages patients depending on urgency. Patients may be prioritised in the queue if deemed appropriate by the duty doctor. To arrange a doctor visit after hours (11pm to 8am) please contact NHDS: 13 74 25 ; Pensioners and Healthcare Card holders are bulk billed; persons living remote to CDB may incure a fee for visit. In case of emergency where urgent medical attention is required outside clinic hours please attend the Geelong Hospital or dial 000 for an ambulance. Reception staff are trained in medical triage.
Rude Or Abusive Patients
Recalls & Reminders
Patient Feedback & Complaints
Medicaid encourages patient feedback in order to continually keep abreast of issues that may arise during the course of your care. Feedback can be directed to the Practice Manager or Practice Principal either in written form or verbally. Please see reception for further details. Complaints can be directed to the AHPRA (Doctors’ governing body). Visit ahpra.vic.gov.au for an online complaint form or phone 1300 419 495.
10 Tips For Safer Health Care
1. Be actively involved in your own health care.
2. Speak up if you have any questions or concerns.
3. Learn more about your condition or treatments.
4. Keep a list of all the medications you are taking.
5. Make sure you understand the purpose of the medications you are taking.
6. Get the results of any tests or procedures.
7. Talk about your options if you need to go into hospital.
8. Make sure you understand what will happen if you need surgery or a procedure.
9. Make sure you, your doctor and your surgeon all agree on exactly what will be done.
10. Before you leave hospital ask your health care professional to explain the treatment plan you will use at home.